Refund & returns policy

Every meal is freshly prepared and perishable, so for food-safety reasons we're unable to accept returns or offer change-of-mind refunds once an order has been packed and dispatched. Keeping this rule simple is what lets us cook fresh and keep our prices fair.

If you're unsure about anything before you order, get in touch and we'll happily help you choose.

Occasionally something slips through. If your order arrives damaged, incomplete, or incorrect, please get in touch within 24 hours of receiving it and we'll make it right.

A quick photo of the issue helps us sort it faster. Email us at info@theshreddedkitchen.nz with your order number and what went wrong.

Depending on what's happened, we'll arrange one of the following:

• A replacement in your next delivery, or
• Store credit toward a future order, or
• A refund to your original payment method.

We'll always work with you to find a fair fix.

Need to change, skip, or pause an order? As long as it's before your weekly cut-off, you can manage it from your account or the subscription portal, no charge.

Once an order has been packed and dispatched it can't be changed or refunded, because the food is freshly made and perishable.

Charges for boxes that have already been dispatched are not refundable. You can pause, skip, or cancel future deliveries at any time before your cut-off. For full details on managing your plan, see our subscription policy.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If our food is not of acceptable quality, you are entitled to a remedy as required by law. This policy sits alongside those rights, it does not replace them.

Questions about refunds, or a problem with an order? Email us at info@theshreddedkitchen.nz and we'll help.