Subscription policy

You choose a plan (your goal tier and box size) and we deliver a fresh box of meals each week. Your card is charged automatically ahead of each delivery, and you can manage everything, skip, pause, change, or cancel, from your account at any time.

Your nominated card is charged automatically before each delivery, at the price shown when you subscribed (with any subscription discount applied). Charges recur on your delivery cycle until you pause or cancel. We'll always email you around each upcoming order.

Boxes are delivered weekly. To make changes to an upcoming box, do so before the weekly cut-off: order before midnight Tuesday to receive your delivery on Friday.

After the cut-off your box is locked in, because we've already bought the fresh produce and begun prepping your meals.

Going away or just need a week off? You can skip a delivery or pause your subscription at any time before the cut-off, from your account under Subscriptions. You won't be charged while you're paused, and you can restart whenever you're ready.

You can change your goal tier or box size from your account before the cut-off. Your new plan applies from your next delivery onward.

You can cancel at any time from your account under Subscriptions. We ask for at least one week (7 days) notice before your next delivery, because we buy fresh produce ahead of time. For step-by-step help, see our cancellation guide.

Charges for boxes that have already been dispatched are not refundable, see our refund policy.

Questions about your subscription? Email us at info@theshreddedkitchen.nz and we'll help.